We are proud to highlight our evolving partnership as a Zoom reseller, providing the collaboration tools necessary for today’s flexible, hybrid work and learning environments. This collaboration allows us to deliver high-quality communication solutions directly to the devices of Iowa’s public servants, ensuring that distance never stands in the way of productivity.
Real-World Customer Highlights
Iowa Homeland Security & Emergency Management: As our most recent partner to transition, Iowa Homeland Security & Emergency Management utilized Zoom Phone to modernize their communications. By replacing fragmented mobile devices and legacy systems, they’ve created a unified, agile environment.
"Zoom is a modern communications solution for our team, whether in the office or working from another location. The Zoom Admin portal is intuitive and provides us the ability to customize settings to our specific needs."
— Jonathan Paoli, Iowa Homeland Security & Emergency Management
Iowa Utilities Commission (IUC): For the IUC, the transition was driven by efficiency and fiscal responsibility. By consolidating four separate voice vendors into a single ICN Zoom solution, they improved both their bottom line and the citizen experience.
"With Zoom, callers are routed to the correct utility immediately, improving one-call resolutions. It was one of our smoothest conversions; the staff adapted quickly, and the management system is incredibly easy to use."
— Keetah Horras, Iowa Utilities Commission
Allamakee Community School District: As the inaugural customer for the ICN-Zoom partnership, Allamakee CSD required a system capable of handling the diverse needs of a modern school district without "migration headaches."
"Porting existing numbers was something that stressed me out, but the Zoom porting team made it seamless and easy."
— Andy Reichard, Allamakee CSD
Iowa Legislature: The momentum continues at the Capitol, where the ICN supports the Senate, House of Representatives, and Legislative Services Agency (LSA) in maintaining voice services through Zoom’s reliable platform.
Accessible Connectivity for All Iowans
One of the most significant advantages of this partnership is its universal accessibility. ICN’s Zoom services are available as an add-on for all authorized customers, regardless of whether they are directly connected to our physical fiber-optic backbone.
This reseller agreement is a great example of ICN being a managed service provider. By offering Zoom as a versatile web application, we ensure that every state agency, school, and government office can access world-class communication tools.
As a premier reseller, ICN provides users with a range of flexible services, from AI-driven meeting summaries to advanced call routing. These tools ensure that Iowa’s public sector remains connected, responsive, and ready for the future.
Find more information about our Zoom service on our website.