When assistance is needed, be confident that Iowans are waiting to help. Our Network Operations Center (NOC) in Iowa is open 24 hours a day, 7 days a week.
Information Needed When Contacting the ICN for Support
Be sure to have the following available when calling in a trouble ticket:
- Location experiencing the problem.
- Customer identification: circuit ID, phone number, 800 number, or account number.
- Description of the problem (i.e: Voice, Data circuit, Internet circuit).
- Customer contact information: 24/7 technical contact name, phone number, email address, and site access hours.
Interested in ICN Services
- Contact an Account Consultant.
- Log into the ICN ServiceNow Customer Portal.
- Process your service order in the portal OR email the Request for Service (RFS) document to ICNServiceDesk@iowa.gov.
Contact an ICN Sales Representative
Team West
- David Rogers | david.rogers@icn.state.ia.us | 515-725-8970
Team Central
- Doug Farrell | doug.farrell@icn.state.ia.us | 515-725-0249
- Joe Tjaden | joe.tjaden@icn.state.ia.us | 319-240-3528
Team East
- John O’Conner | john.oconner@icn.state.ia.us | 515-725-4658
- Jessica Schlesselman | jessica.schlesselman@icn.state.ia.us | 515-725-4726
Stephanie DeVault, Director of Business Services | stephanie.devault@icn.state.ia.us | 515-725-4711