News

The Iowa Communications Network released its annual report for Fiscal Year 2020 on November 24, 2020. The report highlights the work completed between July 1, 2019 – June 30, 2020. The ITTC and ICN continue to be proud to support our customers in the education, healthcare, government, and public safety sectors.

Post Date:
11/30/2020

The school year looks a bit different for our SYBAC students, but one thing that is the same is our virtual discussions about broadband and technology.

Post Date:
11/19/2020

Customer Announcement:  Many customers continue to operate with a remote staff by implementing encryption and mobility features using our Voice platform.  These benefits provide employees the ability to securely answer phone calls and provide valuable information to Iowans while working remotely.

Post Date:
11/16/2020

ICN wants to encourage our education users to take advantage of Internet2’s 2021 Presidential Primary Sources Project (PPSP) program series.  

Post Date:
11/12/2020

This week we launched the Customer Service Management (CSM) Module of ServiceNow to deliver first class service to our customers. The module will allow us to better manage customer interactions, case status, and Service Level Agreements (SLAs).

Post Date:
10/26/2020

Now in its 17th year, National Cybersecurity Awareness Month (NCSAM) continues to raise awareness about the importance of cybersecurity. The below information provides some helpful tips for how you can protect yourself at work and home during the month-long campaign and through the year.

Post Date:
10/21/2020

The Iowa Telecommunications and Technology Commission (ITTC) announces the appointment of Randy Goddard to serve as Executive Director of the Iowa Communications Network.

Post Date:
09/30/2020

The following service notifications are for our Voice customers. Read about enhanced security for Voicemail and Auto Attendant PIN numbers, updated training reference guides, and CenturyLink’s enterprise business rebranding initiate.

Post Date:
09/21/2020

Staff at St. Anthony Regional Hospital in Carroll, IA, shared how the increased bandwidth through ICN has been a valuable asset for the various telehealth opportunities.

Post Date:
09/16/2020

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