Public safety has come to depend on ICN’s broadband to have a closed, secure connection for communicating during emergencies.
ICN's Public Safety Landscape
112 Public Safety Answering Point (PSAP) locations for NG911.
175+ Iowa Homeland Security and Emergency Management (HSEMD) locations.
215+ Department of Public Safety locations.
40 Iowa National Guard locations.
Customer Spotlight
ICN Completes 75th Install for Public Safety Backup Connections
ICN partners with Iowa HSEMD to use FirstNet, Built with AT&T, as the robust and secure backup connection for Iowa-based PSAPs who provide emergency 9-1-1 services to Iowa communities.
The ICN works with Iowa Homeland Security and Emergency Management, State Public Safety locations, Firstnet and PSAP locations, and the Iowa National Guard.
ICN's network expertise and customer support were loud and clear when the DMPD needed assistance when the tornado sirens were in jeopardy.
The Radio Services Section within the Des Moines Police Department (DMPD) reached out to the ICN in early October when they received notice that their telecommunications provider was going to disconnect two data (T1) circuits on November 1.
Concerned about the circuits and their use, DMPD sought assistance from the ICN. Although ICN did not supply either of the circuits, we were prepared to help due to our continued partnership with the City of Des Moines and our dedication to public safety.
Since 2021, ICN has deployed FirstNet LTE connections to Iowa-based PSAPs for the Iowa Department of Homeland Security and Emergency Management (HSEMD).
The ICN currently provides a closed secure infrastructure for 911 wireless calls. In addition, we are providing additional infrastructure and services related to Iowa Homeland Security and Emergency Management’s (HSEMD) initiative to merge existing wireline carrier networks, consisting of all of Iowa’s wireline providers on Homeland’s Next Generation 911 Emergency Services IP Network (ESInet).
Collaboration is also underway to provide colocation facilities and transport services for a hosted equipment solution. This will result in the consolidation of equipment expenses associated with the existing 113 Public Service Answering Point (PSAP) locations.
Customer Testimonial
"We use the ICN to transport all 9-1-1 calls originating within the State. All 911 call centers in Iowa (112) are connected via the ICN. This comes at a tremendous cost savings measure to the taxpayers of Iowa. Starting in 2011, all wireless 911 calls began being transported via the ICN fiber. In 2019, we added wireline calls onto the network."
What Sets ICN Apart
Learn more about the statewide Network with these 12 reasons why the ICN stands out.
