With ICN’s secure connections, government users gathers, processes, stores and provides authorized access to extensive amounts of information. This increases efficiencies and creates a cost-effective way of doing business.
Consider the many ways Iowan’s use government services: benefits programs, facilitating travel and commerce, regulation oversight, hunting licensing, tax services, driver’s license services and judicial/court proceedings.
ICN's Government Landscape Connections
- 121 Judicial Branch locations.
- ICN provides connections to all county courthouses.
- 143 Dept. of Transportation locations.
- ICN connections include maintenance garages, driver’s license stations, and construction offices.
- 123 Dept. of Human Services locations.
- ICN delivers connections to DHS offices across the State.
- 46 Workforce Development locations.
- ICN provides connections to satellite offices.
- 133 additional State, Federal, miscellaneous government locations.
Government Impact
The plan was for the ICN to merge the voice communications into a single platform. DIAL moved all employee lines to a virtual Voice solution, relocate the infrastructure, and revamp their call center.
Customer Testimonial
"The ICN provides [us] with the most cost effective and efficient connection available, allowing us to send our programming out from our Johnston studios to each of our Iowa-based broadcast transmitters."
Installed Over 30,000 ft. of Cabling for Anamosa Upgrade
Their outdated Voice system had been in place for decades. With rising costs and difficulty finding parts, they switched to ICN's Managed Voice Service for better usability and functionality.
Better Call Quality, Efficiency, and Customer Experience
The Iowa Department of Revenue contacted the ICN when it was time to update their call system. They appreciated having a dedicated team to help with planning, testing, training, and implementation.