ICN's Managed VoIP service is hosted from a cloud environment to bring flexible unified voice solution to the education, government, and public safety sectors.
We operate what is, essentially, our own telephone company that runs over the single wide-area network using virtual local area networks (VLAN) to separate voice and data traffic. ICN has partnered with Lumen (formerly CenturyLink) to manage this VoIP solution. Our VoIP phone system enables enterprise capabilities like room to room calling, voice mail, local and managed long-distance calling, and E911. We also offer fax, elevators, and alarm services via POTS (Plain Old Telephone Service) lines provided by Lumen.
This solution includes all ICN provided hardware and licenses while offering premium and professional support from our voice and data experts for service management and technical configurations.
ICN's Managed Voice Service Plan Comparison
| BASIC PLAN | STANDARD PLAN | PREMIUM PLAN | |
|---|---|---|---|
| Polycom Phone | Yes | Yes | Yes |
| HD Voice | Yes | Yes | Yes |
| Number of SIP Lines | 6 | 12 | 12 |
| Call Waiting & Caller ID | Yes | Yes | Yes |
| Local Calling | Yes | Yes | Yes |
| Shared Call Appearance | Limit 5 | Limit 10 | Limit 35 |
| Conference Calling | Three-Way Calling | Up to 15 Parties | Up to 15 Parties |
| Voice Mail | No | Yes | Yes |
| Unified Messaging | No | Yes | Yes |
| Personal Mobility (Remote Office)** | No | No | Yes |
| Webex Business** | No | Yes | Instant Messaging & Presence |
| Receptionist Attendant | No | No | Yes |
*A MVS seat includes a basic, standard, premium, or voice mail only seat feature package, the recommended Polycom handset model, and domestic long distance. MVS service does not include wiring from the work station to the telecommunications room at the customer location.
** View ICN's MVS Mobility Features.
Managed Service Partner
ICN has partnered with Lumen (formerly CenturyLink) to provide our managed VoIP solution. Collaboration with Lumen provides ICN users with a state-of-the-art telecommunications system, bundled with the additional voice efficiency and productivity enhancements of unified communications.