ICN's Managed VoIP service is hosted from a cloud environment to bring flexible unified voice solution to the education, government, and public safety sectors.

We operate what is, essentially, our own telephone company that runs over the single wide-area network using virtual local area networks (VLAN) to separate voice and data traffic. ICN has partnered with Lumen (formerly CenturyLink) to manage this VoIP solution. Our VoIP phone system enables enterprise capabilities like room to room calling, voice mail, local and managed long-distance calling, and E911. We also offer fax, elevators, and alarm services via POTS (Plain Old Telephone Service) lines provided by Lumen.

This solution includes all ICN provided hardware and licenses while offering premium and professional support from our voice and data experts for service management and technical configurations.
 


Voice Service Benefits

ICN's Managed Voice Service Plan Comparison

Column one describes the services being compared in the following columns, column two lists the basic plan items, column three lists the standard plan items, and the last column lists the premium plan items.
 BASIC PLANSTANDARD PLANPREMIUM PLAN
Polycom
Phone
YesYesYes
HD VoiceYesYesYes
Number of
SIP Lines
61212
Call Waiting
& Caller ID
YesYesYes
Local CallingYesYesYes
Shared Call
Appearance
Limit 5Limit 10Limit 35
Conference
Calling
Three-Way CallingUp to 15 PartiesUp to 15 Parties
Voice MailNoYesYes
Unified
Messaging
NoYesYes
Personal Mobility
(Remote Office)**
NoNoYes
Webex Business**NoYesInstant Messaging
& Presence
Receptionist
Attendant
NoNoYes

*A MVS seat includes a basic, standard, premium, or voice mail only seat feature package, the recommended Polycom handset model, and domestic long distance. MVS service does not include wiring from the work station to the telecommunications room at the customer location.

** View ICN's MVS Mobility Features. 

Managed Service Partner

Lumen Logo

ICN has partnered with Lumen (formerly CenturyLink) to provide our managed VoIP solution. Collaboration with Lumen provides ICN users with a state-of-the-art telecommunications system, bundled with the additional voice efficiency and productivity enhancements of unified communications.