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Iowa Communications Network is BROADBAND STRONG, delivering FLEXIBLE broadband and FAST experiences to meet the growing broadband needs of education, government, public safety, and healthcare in Iowa.
When Iowa’s education, government, public safety, and healthcare sectors seek secure, fast, reliable Internet access, they call upon the ICN. Our robust Network and ability to purchase volume services means higher quality and lower prices for ICN’s authorized users. ICN monitors the Network and answers support calls 7 days a week/365 days a year.
ICN’s infrastructure includes fully meshed network redundancy between Part I and Part II sites. Network traffic can be rerouted in the event of an outage.
Dedicated Symmetrical Connectivity
Users on the ICN have symmetrical connectivity which allows for faster uploads and downloads from the Internet.
Security & Network Availability
ICN has built-in support and advanced technical monitoring to respond to outages, cyber threats, and intrusions.
A basic firewall is a standard component to ICN’s high-speed Internet access.
Partnerships with Internet Service Providers
ICN has Internet traffic agreements with major Internet providers including University of Iowa and Iowa State University.
Content Peering Relationships
ICN has peering relationships with the top 150 cloud content and large network providers. With content stored locally on the ICN, customers will experience limited latency and faster connectivity.
Diverse Geographical Access
ICN has strategic locations around the United States for diverse network ingress points to provide a strong layer of outside traffic redundancy.
24/7/365 Network Operations Center
ICN has Iowa based support technicians to troubleshoot any situation 24 hours a day, 7 days a week.
ICN Internet is eligible for USAC (E-RATE) programs.
For additional questions, contact ICN Customer Service at 515-725-4633, 877-426-4692 (ICN-IOWA). Complete the Request for Services form and email it to ICN.CSS@iowa.gov. For questions about the Services form refer to the Request for Service Reference Guide for assistance.