Our support team is available 24 hours a day, 7 days a week. Connect with Iowa technicians in ICN’s Network Operations Center (NOC) via a toll-free number (800-572-3940) or using our online portals.
MyICN Customer Portal
Login to the ICN's MyICN Customer Portal for all support inquiries and ordering services.
Use the portal to:
- Report an outage or degradation of service by creating a Case under Trouble.
- In Help, receive assistance by completing the form.
- Search keywords via the Search text field.
- Under My Cases view a list of submitted trouble tickets, help requests, or service requests.
- Browse product guides, user guides, and view FAQs in Information.
- In My Services, view services, authorized signatories, and connect with your Account Consultant.
- Update your Support Profile or Create New Contact to your account under Support.
MyICN Portal Video Instructions
VoIP Service Portal (Voice Service)
ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.
Agency Administrators: Use the VoIP Service Portal to edit user information. In the portal, you can navigate using the following menu options:
User Administration
- Create new users and edit existing users.
- Create Custom User Templates.
- Process Bulk Uploads for additions/changes to users.
- Modify multiple users with the “Modify End User Features” tool.
Manage Services
- Edit or modify group services and group settings.
- Inbound calling features and directories.
Voice Training and User Guides
ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.
End User Guides
End User Portal Guide
Voice Mail Initialization User Guide
Polycom VVX Series Phone User Guide
VoiceMail Menu
Webex Business
Webex Softphone Video Training - January 2022
End User Guide: Softphone Only Package
- About Webex Business
- System Requirements
- Download Desktop and Mobile Apps
- Sign in to Webex Business
- Webex User Interface
- Status, Profile, and Preferences
- Settings
Administrator Guides
ICN Customer Admin Guide
Administrator Portal User Guide
Video: Changing Caller ID Display and Voicemail
Video: Call Detail Reports
Handset Training
Poly VVX 3xx Series Training
Poly VVX 4xx Series Training
Poly VVX 50x/VVX 60x Series Training
VoIP: Polycom VVX series phones
VVX 410 Premium Phone Video | VVX 410 PowerPoint
VVX 500 Premium Phone Video | VVX 500 PowerPoint
Voice Conferencing
Resources
Support
If you need assistance contact the ICN Network Operation Center at ICNServiceDesk@iowa.gov or call 515-725-4400.
If you need assistance you can also contact support@loopup.com.