Our support team is available 24 hours a day, 7 days a week. Connect with Iowa technicians in ICN’s Network Operations Center (NOC) via a toll-free number (800-572-3940) or using our online portals.
Customer Service Forms: DNS and Firewall customers can find service forms at the bottom of this page.
MyICN Customer Portal
Login to the ICN's MyICN Customer Portal for all support inquiries and ordering services.
Use the portal to:
- Report an outage or degradation of service by creating a Case under Trouble.
- In Help, receive assistance by completing the form.
- Search keywords via the Search text field.
- Under My Cases view a list of submitted trouble tickets, help requests, or service requests.
- Browse product guides, user guides, and view FAQs in Information.
- In My Services, view services, authorized signatories, and connect with your Account Consultant.
- Update your Support Profile or Create New Contact to your account under Support.
VoIP Service Portal (Voice Service)
ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.
Agency Administrators: Use the VoIP Service Portal to edit user information. In the portal, you can navigate using the following menu options:
User Administration
- Create new users and edit existing users.
- Create Custom User Templates.
- Process Bulk Uploads for additions/changes to users.
- Modify multiple users with the “Modify End User Features” tool.
Manage Services
- Edit or modify group services and group settings.
- Inbound calling features and directories.
Voice Training and User Guides
ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.
Administrator Guides
ICN Customer Admin Guide
Administrator Portal User Guide
Video: Changing Caller ID Display and Voicemail
Video: Call Detail Reports
Handset Training
Polycom VVX 300-400
Polycom VVX 500
VoIP: Polycom VVX series phones
VVX 410 Premium Phone Video | VVX 410 PowerPoint
VVX 500 Premium Phone Video | VVX 500 PowerPoint
Voice Conferencing Portal
Reservationless-Plus is a reliable solution that does not require reservations or operators. You have the ability to control your audio conference commands with a touch of a button from your telephone keypad. In addition, use the Reservationless-Plus Portal to manage your account and conference calls online. This service is provided through a partnership with InterCall.
Schedule and manage your meetings, update contact settings, view reports and more with The Conferencing Center (TCC).
Service Support Materials
User Guide
FAQ
Find Your Conference Code, PIN, and Account Name
Download SmartMeet to bring your meetings with you.
