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24/7 Local Iowan Support

Our support team is available 24 hours a day, 7 days a week. Iowans serving Iowans. Connect with our technicians in ICN’s Network Operations Center (NOC) via a toll-free number (800-572-3940) or using our online portals.


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ICN ServiceNow Customer Portal

Access the ICN customer portal.

Use the portal to:

  • Report an outage or degradation of service by creating a Case under Trouble.
  • In Help, receive assistance by completing the form.
  • Search keywords via the Search text field.
  • Under My Cases view a list of submitted trouble tickets, help requests, or service requests.
  • Browse product guides, user guides, and view FAQs in Information.
  • In My Services, view services, authorized signatories, and connect with your Account Consultant.
  • Update your Support Profile or Create New Contact to your account under Support.
Training Handouts
ServiceNow Quick GuideAuthorized Signatories
Thumbnail-Customer Portal Quick Guide
Download ServiceNow Customer Quick Guide
Authorized Signatories Guide Thumbnail
Download ServiceNow Authorized Signatories Guide
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VoIP Service Portal (Voice Service)

ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.

VoIP Service Portal

End User Guides

Webex Business

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VoIP Service Portal (Administrator Users)

Agency Administrators: Use the VoIP Service Portal to edit user information. In the portal, you can navigate  using the following menu options:

User Administration Guide

  • Create new users and edit existing users.
  • Create Custom User Templates.
  • Process Bulk Uploads for additions/changes to users.
  • Modify multiple users with the “Modify End User Features” tool.

Manage Services

  • Edit or modify group services and group settings.
  • Inbound calling features and directories.
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Voice Conferencing

LoopUp Support

If you need assistance you can also contact support@loopup.com.

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