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Support

Our support team is available 24 hours a day, 7 days a week. Connect with Iowa technicians in ICN’s Network Operations Center (NOC) via a toll-free number (800-572-3940) or using our online portals.


 

MyICN Customer Portal

Login to the ICN's MyICN Customer Portal for all support inquiries and ordering services.

MyICN Customer Portal

Use the portal to:

  • Report an outage or degradation of service by creating a Case under Trouble.
  • In Help, receive assistance by completing the form.
  • Search keywords via the Search text field.
  • Under My Cases view a list of submitted trouble tickets, help requests, or service requests.
  • Browse product guides, user guides, and view FAQs in Information.
  • In My Services, view services, authorized signatories, and connect with your Account Consultant.
  • Update your Support Profile or Create New Contact to your account under Support.

MyICN Portal Video Instructions

VoIP Service Portal (Voice Service)

ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.

VoIP Service Portal

Agency Administrators: Use the VoIP Service Portal to edit user information. In the portal, you can navigate  using the following menu options:

User Administration

  • Create new users and edit existing users.
  • Create Custom User Templates.
  • Process Bulk Uploads for additions/changes to users.
  • Modify multiple users with the “Modify End User Features” tool.

Manage Services

  • Edit or modify group services and group settings.
  • Inbound calling features and directories.

Voice Training and User Guides

ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.

VoIP Service Portal

Voice Conferencing

On May 27, 2022, our Intrado conferencing service (Reservationless-Plus) switched to GlobalMeet.

  • Host audio conferences with up to 300 participants.
  • Telephone keypad (“star”) controls that let you manage and participate in an audio conference.

Resources

Conference Commands Reference
FAQ Audio Customers: Migration from Reservationless-Plus to GlobalMeet

If you need assistance contact customersupport@globalmeet.com.

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