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Support

Our support team is available 24 hours a day, 7 days a week. Connect with Iowa technicians in ICN’s Network Operations Center (NOC) via a toll-free number (800-572-3940) or using our online portals. Login to the ICN Customer Portal for all support inquiries and ordering services. Voice administrators can use ICN’s Voice Portal to edit user information. The training videos below will help to guide you through common tasks in the portals.

ICN Customer Portal

Visit the ICN Customer Portal

Use the ICN Customer Portal to:

  • Update your User Profile.
  • Search keywords via main Search Support.
  • Browse product guides, user guides, and view FAQs in Information.
  • Receive assistance by completing the Help form.
  • Order ICN services through an online Service Catalog by clicking the shopping cart.
  • View services, authorized signatories, and connect with your Account Consultant in My Services.
  • My Requests displays a listing of submitted orders.
  • My Tickets shows the activities that have been submitted to the ICN.

Customer Portal Quick Guide

Voice Portal for Administrators

Visit the Voice Administrator Portal

Navigate the portal using these menu options:

User Administration

  • Create new users.
  • Edit existing users.
  • Create Custom User Templates.
  • Process Bulk Uploads for additions/changes to users.
  • Modify multiple users with the “Modify End User Features” tool.

Manage Services

  • Edit or Modify Group Services.
  • Inbound Calling features, Directories.
  • Group Settings.

Administrator Quick Guide 

Reservationless-Plus Portal

Visit the Reservationless-Plus Portal

Your Conferencing Center Account Information

Schedule and manage your meetings, update contact settings, view reports and more with Conferencing Center. Product Support Materials.

Download SmartMeet to bring your meetings with you.