Back to top

24/7 Local Iowan Support

Our support team is available 24 hours a day, 7 days a week. Iowans serving Iowans. Connect with our technicians in ICN’s Network Operations Center (NOC) via a toll-free number (800-572-3940) or using our online portals.


Back to top

ICN ServiceNow Customer Portal

Access the ICN customer portal.

Use the portal to:

  • Report an outage or degradation of service by creating a Case under Trouble.
  • In Help, receive assistance by completing the form.
  • Search keywords via the Search text field.
  • Under My Cases view a list of submitted trouble tickets, help requests, or service requests.
  • Browse product guides, user guides, and view FAQs in Information.
  • In My Services, view services, authorized signatories, and connect with your Account Consultant.
  • Update your Support Profile or Create New Contact to your account under Support.
 
ServiceNow Quick GuideAuthorized Signatories
Back to top

Zoom

Contact Zoom support using the links below if you need assistance for administration, user management, features and functionality.

Back to top

VoIP Service Portal (Voice Service)

ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.

VoIP Service Portal

End User Guides

Webex Business

Back to top

VoIP Service Portal (Administrator Users)

Agency Administrators: Use the VoIP Service Portal to edit user information. In the portal, you can navigate  using the following menu options:

User Administration Guide

  • Create new users and edit existing users.
  • Create Custom User Templates.
  • Process Bulk Uploads for additions/changes to users.
  • Modify multiple users with the “Modify End User Features” tool.

Manage Services

  • Edit or modify group services and group settings.
  • Inbound calling features and directories.
Back to top

Voice Conferencing

LoopUp Support

If you need assistance you can also contact support@loopup.com.

Back to top