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24/7 Local Iowan Support
Our support team is available 24 hours a day, 7 days a week. Iowans serving Iowans. Connect with our technicians in ICN’s Network Operations Center (NOC) via a toll-free number (800-572-3940) or using our online portals.
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ICN ServiceNow Customer Portal
Access the ICN customer portal.
Use the portal to:
- Report an outage or degradation of service by creating a Case under Trouble.
- In Help, receive assistance by completing the form.
- Search keywords via the Search text field.
- Under My Cases view a list of submitted trouble tickets, help requests, or service requests.
- Browse product guides, user guides, and view FAQs in Information.
- In My Services, view services, authorized signatories, and connect with your Account Consultant.
- Update your Support Profile or Create New Contact to your account under Support.
ServiceNow Quick Guide | Authorized Signatories |
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Zoom
Contact Zoom support using the links below if you need assistance for administration, user management, features and functionality.
- Search the Zoom Support Knowledge Base.
- Contact Zoom Support.
- Sign in to your Zoom account to understand what support options are available.
VoIP Service Portal (Voice Service)
ICN partners with Lumen (formerly CenturyLink) to provide our Voice service.
End User Guides
Webex Business
- Webex Softphone Video Training - January 2022
- End User Guide: Softphone Only Package
- About Webex Business
- System Requirements
- Download Desktop and Mobile Apps
- Sign in to Webex Business
- Webex User Interface
- Status, Profile, and Preferences
- Settings
VoIP Service Portal (Administrator Users)
Agency Administrators: Use the VoIP Service Portal to edit user information. In the portal, you can navigate using the following menu options:
- Create new users and edit existing users.
- Create Custom User Templates.
- Process Bulk Uploads for additions/changes to users.
- Modify multiple users with the “Modify End User Features” tool.
Manage Services
- Edit or modify group services and group settings.
- Inbound calling features and directories.
Voice Conferencing
If you need assistance you can also contact support@loopup.com.
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