New Vision and Goals for the ICN

  • News
The phrase "Paving the Path" is displayed above four infographics that illustrate four key goals: integrity, customer focus, reliability, and security.

Iowa Communications Network (ICN) is introducing a new vision, operational goals, and strategic emphasis, as part of a broader strategic initiative. With the new direction, the agency is committed to ensuring secure and reliable communications for our authorized customers and is dedicated to providing critical infrastructure for all Iowans.

"Together, these plans and values position us to better serve Iowans, support our partners, and grow as an organization,” said Ryan Mulhall, ICN Executive Director.

New Vision Statement: The Iowa Communications Network delivers essential communications services to our customers, allowing them to better serve Iowans. We enhance critical infrastructure and foster public-private partnerships that drive innovation, economic development, and connectivity across the State.

Four Operational Goals for Fiscal Year 2026:

  1. Decrease Expenses by driving fiscally responsible behaviors and policies.
  2. Increase Revenue with monthly recurring revenue growth. We do this by engaging with customers to meet broadband needs.
  3. Improve Customer Outcomes by maintaining 99.999% network uptime. We do this by delivering proactive and high-value services.
  4. Make Our Jobs Easier by streamlining internal processes and support systems.

Strategic Focus for Fiscal Year 2026–Fiscal Year 2028:

  • Leverage public-private partnerships to expand services.
  • Modernize infrastructure and financial practices.
  • Enhance customer experience through technology and responsiveness.
  • Align our workforce with evolving needs and tools.

The fresh vision statement, goals, and strategic emphasis highlight the agency's new core values that represent the foundation of integrity, customer-focused, reliability, and security.

  • Integrity β€“ Be honest, transparent, and accountable.
  • Customer-Focused β€“ Prioritize satisfaction and continuous improvement.
  • Reliability β€“ Deliver consistent, dependable service.
  • Security β€“ Protect our network and customer data at all times.

Visit our agency reports page to explore our latest operational and strategic plans.