The ICN released its annual report for Fiscal Year 2024 on November 18, 2024. The report highlights the work completed between July 1, 2023 β June 30, 2024. In the annual report the ICN was able to positively impact our customers in the following ways:
- 911 Redundancy: After a devastating tornado, ICN supported the E911 facilities in Greenfield, IA, which continued to operate. When the local telecom services were compromised, the ICNβs backup FirstNet connection kept public safety services operational and connected.
- Network Facilities: During the same Greenfield storm outbreak, the ICN had six facility sites automatically transitioned to generator power. Our staff made sure the air conditioning was on and power was available, ensuring that network services would be available.
- Emergency Response: During the Lumen water pipe break at their downtown Des Moines facility, ICN moved quickly to keep the Stateβs wireless 911 system operational to help mitigate the loss of wireline 911 traffic in the State.
- Des Moines Area Tornado Sirens: ICN also strategically developed a way to keep the tornado sirens operational for the Des Moines Police Department (DMPD), who sought assistance from the ICN when the City became aware that the sirens could be silenced.
There were many positive stories for the ICN during the year, such as: the service support for the State government realignment, coordinating Network equipment site moves, the launch of a new Zoom service, and the introduction of a new youth outreach effort with the Ottumwa Job Corpsβ network cabling program.
We invite you to read the full FY 2024 annual report.