Summary
We are a Telecommunications and Internet Service Provider (ISP) agency dedicated to providing authorized State of Iowa customers with exceptional voice, internet, and other broadband services. We prioritize top-notch quality, and we've implemented fair network management practices that benefit everyone. These practices aim to maintain and enhance the quality of our services, these practices are:
- Neutral and Impartial: ICN treats all content, applications, websites, and users equally.
- Compliant: Our practices adhere to FCC regulations and applicable laws.
- Adaptable: We update our practices to keep pace with technological advancements.
- Transparent: To ensure optimal network performance for all users, we employ reasonable and non-discriminatory network management practices. These practices are aligned with FCC regulations and industry standards. Our goal is to continuously improve the overall quality of our services. Any changes will be clearly communicated through this disclosure.
Key aspects of our network management:
- Maintaining Network Smoothness (Congestion Management):
- We continuously monitor network traffic to ensure sufficient capacity for high-quality internet and seamless secure end-to-end calls.
- We analyze overall traffic patterns, not individual users by proactively adding capacity to avoid congestion issues. In rare congestion scenarios, a user might experience slower speeds, lawful content during congestion is not blocked.
- Application Access:
- Full access to lawful content, services, and applications.
- We utilize industry-standard tools to safeguard our network from harmful content.
- Our network management tools and techniques are constantly updated to address evolving threats. While we strive to prevent all such traffic, we cannot guarantee complete protection.
- Network and User Security:
- ICN prioritizes network security by employing measures to protect against Distributed Denial of Service (DDOS) attacks, viruses, worms, spyware, spam, and identity theft. To maintain the effectiveness of our security practices, we do not publicly disclose specific triggers for security measures. These measures may impact service performance or access to certain websites however, they are implemented in a non-discriminatory manner.
- Other measures to secure the network include blocking malicious ports.
ICN is committed to providing a reliable and secure internet experience. Our network management practices are designed to optimize service quality for all users.