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Public Safety

Our Public Safety Commitment

Public safety has come to depend on ICN’s broadband to have a closed, secure connection for communicating during emergencies.


ICN's Public Safety Landscape

  • 112 Public Safety Answering Point (PSAP) locations for NG911.
  • 175+ Iowa Homeland Security and Emergency Management (HSEMD) locations.
  • 215+ Department of Public Safety locations.
  • 40 Iowa National Guard locations.

Customer Spotlight

ICN is partnering with Iowa HSEMD to use FirstNet, Built with AT&T as the backup connection for Iowa-based PSAPs providing 9-1-1 services to Iowans.

ICN has deployed FirstNet LTE connections to locations, harnessing the robust capabilities of FirstNet and enabling emergency dispatchers to share critical information about the scene of an incident to first responders in a highly secure manner.

FirstNet is the only nationwide, high speed broadband communications platform dedicated to and purpose-built for America’s first responders and the extended public safety community.

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Project Overview

Homeland Security Partnership

The ICN currently provides a closed secure infrastructure for 911 wireless calls. In addition, we are providing additional infrastructure and services related to Iowa Homeland Security and Emergency Management’s (HSEMD) initiative to merge existing wireline carrier networks, consisting of all of Iowa’s wireline providers on Homeland’s Next Generation 911 Emergency Services IP Network (ESInet).

Collaboration is also underway to provide colocation facilities and transport services for a hosted equipment solution. This will result in the consolidation of equipment expenses associated with the existing 113 Public Service Answering Point (PSAP) locations.

Delivering Ethernet Service

Iowa Department of Public Safety and the Iowa National Guard

ICN delivered Ethernet service for the relocation of the Fire Service Training Bureau to Camp Dodge, located in Johnston.  In August 2020, the Fire Service Training Bureau relocated from Ames to occupy the 9,239 square-foot Building 59, a facility that previously served as the Iowa National Guard’s fire station. We value our customer partnerships to provide connectivity to the Iowa DPS and the Iowa National Guard to help support their missions.


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