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Broadband Strong: Delivering FLEXIBLE broadband and FAST experiences to meet the growing broadband needs of education, government, public safety, and healthcare in Iowa.

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News

Public Internet through the ICN at the Marion Public Library
Marion Public Library building Public Internet through the ICN at the Marion Public Library

By Jo Pearson, Assistant Director

Modules Added to Customer Portal to View Incidents
My tickets; view all requests; service request REQ number; time requested Modules Added to Customer Portal to View Incidents

New enhancements were launched to ICN’s customer portal on January 1. Two modules were implemented in ServiceNow that relate to trouble tickets and moves, adds, and changes. Customers are able to view incidents, submit problems, follow workflow, and obtain status updates.

Broadband News of Interest - December
broadband news Broadband News of Interest - December

Internet articles about education, public safety, healthcare and government in relation to the broadband industry.

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