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Voice (Phone) is the most basic form of communication yet the most reliable service offered. Within seconds of connecting to a live person, individual identification as well as an individual’s location can be tracked from just a simple phone call. ICN offers a 99.999% reliable and dependable Network to its authorized users.
ICN provides the following voice/phone services:
ICN has added Managed Voice Service (MVS) to its product portfolio. With MVS, ICN’s education, public safety, and government users can purchase a managed services package that fits their needs. The benefits include...
ICN’s predictable Fixed Cost Model offers advanced phone service to users with $0 capital investment. The monthly cost of each seat is all you pay.
Every phone has in-bound and out-bound long distance included. * International long distance not included.
A flexible benefit to MVS is that there are no contracts. Don’t worry about purchasing PBX equipment, licenses/support (both internal and external), and other components. * Customer is responsible for wiring.
Managed Voice is eligible for USAC (ERATE) - interconnected Voice over Internet Protocol (VoIP) Service.
For more information, view the MVS page.
For training, visit the Voice Training and User Guides page.
ICN’s OpenScape Voice (OSV) and Unified Communications (UC) initiatives are designed to bring cost-effective and transformative communications to State government and other ICN users.
For more information, view the OSV details page.
*Some optional features available for additional charge
View the Reservationless-Plus Conferencing flyer for more information.
After receiving login information visit , and start your conference. Learn all about TCCOnline services.
Reservationless-Plus Telephone Keypad Commands
SmartMeet, the FREE Reservationless-Plus® mobile application for iPhone, is now available!
Wallet Cards and Welcome Packets to be Discontinued
Inactive Conference Call Account Maintenance Fee (Posted May 2016)
Download the Letter of Authorization for Change form to authorize ICN to switch or to continue your agency or organizations long distance service for specified numbers. Please email the form, on your company’s letterhead, to ICN.CSS@iowa.gov.
Download the Letter of Authorization for Change of Responsible Organization form to authorize ICN to act as Responsible Organization (RESP ORG) for toll-free number changes. Please email the form, on your agency or organizations letterhead, to ICN.CSS@iowa.gov.
ICN offers local voice service to state agencies located on the Capitol Complex and throughout the Des Moines metro area.
For additional questions, contact ICN Customer Service at 515-725-4633, 877-426-4692 (ICN-IOWA) or email ICN.CSS@iowa.gov.