Managed Voice Service

Managed Voice Service

Our Premier Managed Voice Service (MVS)

Increase your organization’s productivity with a unified voice solution

ICN's managed Voice service is an IP platform that is hosted from a cloud environment to bring strong, flexible and fast voice management solutions to the sectors ICN serves. This advanced managed voice system includes all ICN provided hardware and licenses while offering premium and professional support from our voice and data experts for service management and technical configurations.

Predictable Billing

ICN’s predictable Fixed Cost Model offers advanced phone service to users with $0 capital investment. The monthly cost of each seat is all you pay.

Free Long Distance *

Every phone has in-bound and out-bound long distance included. * International long distance not included.

No Contracts *

A flexible benefit to MVS is that there are no contracts. Don’t worry about purchasing PBX equipment, licenses/support (both internal and external), and other components. * Customer is responsible for wiring.

USAC Eligible

Managed Voice is eligible for USAC (ERATE) - interconnected Voice over Internet Protocol (VoIP) Service.

phone options - basic, standard, premium

ICN's Managed Voice Service Plan Comparison

Polycom Phone***
HD Voice***
Number of SIP Lines61212
Call Waiting & Caller Line ID***
Local Calling***
Shared Call AppearanceLimit 5Limit 10Limit 35
Conference CallingThree-Way CallingUp to 15 PartiesUp to 15 Parties
Voice Mail **
Unified Messaging **
Softphone Client Voice & Video*
Personal Mobility (Remote Office)  *
Business Communicator  Instant Messaging & Presence
Receptionist Attendant  *

*A MVS seat includes a basic, standard, premium, or voice mail only seat feature package, the recommended Polycom handset model, and domestic long distance. MVS service does not include wiring from the work station to the telecommunications room at the customer location.

To learn more about ICN’s Managed Voice Services, contact your ICN Account Consultant.

View Product Guide

VoIP Customer Portal

For training, visit the Voice Training and User Guides page.

To Order ICN Services:

Log into the ICN Customer Portal to request services. For additional questions, contact ICN Customer Service at 515-725-4633, 877-426-4692 (ICN-IOWA), or by email at