Managed Voice Service

Managed Voice Service

Our Premier Managed Voice Service (MVS)

Increase your organization’s productivity with a unified voice solution

ICN's managed Voice service is an IP platform that is hosted from a cloud environment to bring strong, flexible and fast voice management solutions to the sectors ICN serves. This advanced managed voice system includes all ICN provided hardware and licenses while offering premium and professional support from our voice and data experts for service management and technical configurations.

Predictable Billing

ICN’s predictable Fixed Cost Model offers advanced phone service to users with $0 capital investment. The monthly cost of each seat is all you pay.

Free Long Distance *

Every phone has in-bound and out-bound long distance included. * International long distance not included.

No Contracts *

A flexible benefit to MVS is that there are no contracts. Don’t worry about purchasing PBX equipment, licenses/support (both internal and external), and other components. * Customer is responsible for wiring.

phone options - basic, standard, premium

ICN's Managed Voice Service Plan Comparison

  BASIC STANDARD PREMIUM
Polycom Phone * * *
HD Voice * * *
Number of SIP Lines 6 12 12
Call Waiting & Caller Line ID * * *
Local Calling * * *
Shared Call Appearance Limit 5 Limit 10 Limit 35
Conference Calling Three-Way Calling Up to 15 Parties Up to 15 Parties
Voice Mail   * *
Unified Messaging   * *
Softphone Client   Voice & Video *
Personal Mobility (Remote Office)     *
Business Communicator     Instant Messaging & Presence
Receptionist Attendant     *

*A MVS seat includes a basic, standard, premium, or voice mail only seat feature package, the recommended Polycom handset model, and domestic long distance. MVS service does not include wiring from the work station to the telecommunications room at the customer location.

To learn more about ICN’s Managed Voice Services, contact your ICN Account Consultant.

View the Managed Voice Product Guide

VoIP Customer Portal

For training, visit the Voice Training and User Guides page.


To Order ICN Services:

For additional questions, contact ICN Customer Service at 515-725-4633, 877-426-4692 (ICN-IOWA), or by email at ICN.CSS@iowa.gov.