A Flexible Firewall Service
We are aware that our customers value the flexibility to manage their firewall service. Our infrastructure only firewall service includes an ICN owned firewall placed at the customer premise location. Customers manage the configuration, sparing, and operational maintenance of the firewall. We provide a single firewall appliance and software license.
Service Highlights
- Firewall procurement is the responsibility of the ICN.
- Firewall management is the responsibility of the Customer.
E-Rate Category 2 Eligible
Service is E-Rate Category 2 eligible under USAC Schools and Libraries Program.
Service Responsibilities:
The following matrix defines responsibilities for ICN and the Customer.
| ICN | Customer | |
|---|---|---|
| SERVICE | ||
| Hardware installation | X | X |
| Software updates | X | |
| 24x7x365 health monitoring | X | |
| Configuration backups | X | |
| Warranty management | X | |
| Hardware sparing and replacement | X | |
| Hardware troubleshooting (requires truck roll) | X | |
| Service Restoration (in event of loss of firewall) | X | |
| Infrastructure Obsolescence (replacement of firewall) | X | |
| Infrastructure utilization & capacity management | X | |
| SUPPORT | ICN | Customer |
| Tier 1 support (config, basic troubleshooting & policy config) |
X | |
| Advanced functionality config (URL, DLP, wireless, AV, IDS/PMS) |
X | |
| SOFTWARE MANAGEMENT | ICN | Customer |
| Procure initial license from manufacture | X | |
| Software patching | X | |
| Software updates | X | |
| Manage renewal of software or feature subscriptions | X |
Managed Service Partner
ICN has partnered with LightEdge to provide our managed firewall solution. LightEdge solutions include colocation purpose-built data centers, Infrastructure as a Service (IaaS) and cloud platforms, and security and compliance.
