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What Sets ICN Apart from Other Broadband Providers

We understand that selecting a broadband and telecommunications provider is an important decision. Here are 12 facts to familiarize yourself with what the ICN has to offer.

  1. Dedicated Account Team. Many employees have been with the Network for 15-20 years, demonstrating our devotion to our users. With our knowledge and expertise, your project is in capable hands.
  2. Cybersecurity. As security threats continue to rise, we are dedicated to providing cybersecurity solutions. Firewall, DDoS Mitigation, and Incident Response are some of the services we offer.
  3. Statewide Network. Our Network is a border-to-border, statewide fiber optic network that links all 99 of Iowa's counties. We close the digital gap between urban and rural Iowa while providing services to the public sector.
  4. Local NOC Support. When assistance is needed, be confident that Iowans are waiting to help. Our Network Operations Center (NOC) in Iowa is open 24 hours a day, 7 days a week.
  5. Private Network. The closed network is only available to education, healthcare, government, and public safety users. This is highly valued in terms of redundancy, dependability, and security.
  6. Emergency Response. With our Network capabilities, we can support authorized users’ efforts during challenging times. We have processes to increase bandwidth and add alternative services when called upon.
  7. Uptime is Critical. Our Network provides the reliable connection when hospitals require vital information, or when 911 calls are dialed and answered. We handle the critical communications that are needed 24/7/365.
    • As a telecommunications carrier, our responsibility is ensuring that the Network is reliable and highly available when delivering service to our users. Our users require an ‘always on’ connection. Our Network demonstrates 99.999% reliability.
  8. Ring Protection. We have a 100GB core with more than 170 network rings. Different traffic paths are accessible and will automatically reroute if a path is cut, minimizing the risk of downtime.
  9. Peering Connections. Our local, regional, and national peers establish direct paths between networks. This reduces the distance that data must travel and results in lower latency and an improved user experience.
  10. Online Portal. Customers can manage several elements of their service using our dedicated online portal. Order services online and submit, check, and track support tickets.
  11. One Bill. Our customers get one bill for all services, including those procured from outside vendors on behalf of the customer. Invoice customization is available upon request.
  12. Contracting Experts. Service Level Agreements (SLAs) and service master contracts are in place. Our skilled team adheres to the State of Iowa's procurement regulations and has a wealth of negotiation and competitive bidding experience.

We hope this helps you understand what sets ICN apart from other providers. Now that you’ve learned a bit more about us, we’d like to do the same with you.

Contact us today to learn more.


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