Voice Migration Completed

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ICN has successfully completed its migration to a Voice over Internet Protocol (VoIP) platform using CenturyLink’s Unified Communications (UC) solution. The platform migration included moving over 8,000 phones for 168 authorized customers. ICN would like to thank all of our customers for your patience and cooperation during this migration.

This service migration allows ICN to improve efficiencies and reduce ongoing maintenance costs by eliminating six legacy voice systems. Customers will also realize additional benefits and features including call forwarding to an alternate number during an unplanned emergency situation or office relocation. This forwarding feature can be accessed remotely using the Business Communicator app or logging into the managed voice web portal. In addition, this VoIP service provides encryption to protect sensitive Voice information, and includes long distance calling and 800 number service at no additional charge.

For this migration to be possible, infrastructure on the Capitol Complex in Des Moines, IA, was updated to support the new VoIP technology. ICN invested $1.7 million to update the buildings’ fiber and copper cabling. This infrastructure upgrade also increases bandwidth capabilities that benefit all state agencies.

The partnership between ICN and CenturyLink also enables ICN to become a Voice service provider to authorized customers located off the Capitol Complex. “It has opened opportunities for K-12 education, Area Education Agencies (AEA), and library customers throughout the State” said Randy Goddard, ICN’s Business Services Bureau Manager.

One of the new opportunities includes the provisioning of the Voice solution to Prairie Lakes Area Education Agency (AEA) in Pocahontas, IA. The timing was right to update the aging phone systems at their eight North-Central Iowa locations to ICN’s Managed Voice solution. Mike Schmidt, Network Administrator at Prairie Lakes AEA said, “The primary benefits for our agency has been the inter-office connectivity, unified communications and mobility.  Callers now see our offices as one entity and receptionists can answer incoming calls regardless of location.”

Contact your Account Consultant for additional information about ICN's Voice service.