ICN’s Response to COVID-19

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Continuing to support our healthcare, education, government and public safety users.

Bandwidth Increases

ICN increased State Ethernet and Internet bandwidth by 41.7Gb to support additional remote operational services utilized by government teleworkers working for State offices and agencies, the Judicial Branch, the National Guard, federal offices within Iowa, and healthcare services.

Healthcare: Thirteen (13) hospitals received bandwidth increases at no charge.  All orders have been completed within 48 hours of being submitted. Due to the FCC rule change during the COVID-19 situation, telecoms are able to provide free bandwidth to hospitals and education under the USAC regulation.

Government: At least 16 government agencies have requested increased bandwidth.

Network Security

ICN maintains heightened network monitoring to ensure network security. Our Distributed Denial of Service (DDoS) protection and mitigation platform provides primary visibility into network attacks. We continue to work with our managed firewall partner to help educational institutions set up and administer virtual private network capabilities on the ICN firewall service to enable remote working and learning opportunities.

Consultations

Providing free-of-charge consultative services for authorized and certified users. These consultations include security information and best practices for enabling remote work, telehealth, and tele-education, as well as wireless Internet solutions for education entities in support of remote learning.

Bandwidth Utilization Reports

When remote working is at its peak, ICN's Operations team evaluates customer’s internal networks to review bandwidth consumption, traffic patterns, or if a slowdown is due to malware. In addition, our Operations team evaluates circuits and peak use times. Bandwidth utilization reporting is a tool for network visibility for our customers.

Service Updates

Managed Voice System: The following enhancements are part of the ICN's Managed Voice System (MVS) service and are being utilized by a growing number of State agencies, with an increasing number of employees using the enhancements to aid working offsite:

  • Business Communicator application, which enables location flexibility in support of teleworking State employees by forwarding calls incoming to the employee’s business line to a number of the employee’s choice.
  • Automatic Call Distribution and Interactive Voice Response functionality to enhance ability of call centers and staff to work remotely.

Reservationless-Plus Conferencing is our audio conference calling system.This service continues to be in high demand with many accounts being added and idle accounts being reactivated. We increased the available calls from 125 to 300 participants.

County Services. ICN is providing connectivity services to county emergency management agencies pursuant to the Governor’s State of Public Health Disaster Emergency Proclamation and Iowa Code section 8D.9.


Customer Support Stories Provided by ICN

Press Conference Ethernet Connection

ICN supplies the Ethernet connection between Iowa Public Broadcasting Service (PBS) and Joint Forces Headquarters (JFHQ) for the Governor’s daily press conference. This connection allows all Iowans to receive official COVID-19 information.

Public Wi-Fi for Students at Community Colleges

ICN assisted Eastern Iowa Community College to enable public Wi-Fi connections at their Bettendorf and Clinton campuses by setting up Wi-Fi in a parking lot for students to access online assignments.

Partnership with Iowa Department of Corrections

ICN is partnering with the Iowa Department of Corrections to support communication between inmates and families. ICN is providing one free five-minute phone call to each offender every week.