ICN Supports Customers to Combat the Spread of Coronavirus

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ICN is providing telecommunications and broadband support and consultation to a number of State, Legislative, and Judicial branches of government, healthcare providers, and educational institutions.

Specific support includes: 

  • Installation of new 10Gb Internet connection for the additional VPN bandwidth needed for government teleworkers to connect back to their network resources from remote locations.
  • Providing over 15 agencies have requested increases in bandwidth.
  • Delivering Managed Voice System (MVS) support by adding Business Communicator for teleworkers.
  • Testing and operational validation of phones used for Emergency Activation.
  • Installation of cabling and switches to support data and voice. MVS reconfiguration to support relocation of MVS phones and fax line from Lucas Building to Joint Forces Headquarters.
  • Increasing Reservationless-Plus Conference Calling accounts for Judicial services.
  • Implementing 800 phone numbers.
  • Providing Direct Event Conferencing to support 1,000+ callers.
  • Communicating with community colleges, private colleges and area education agencies regarding telecommunications assistance.
  • Providing bandwidth increases and additional telecommunications support for hospitals and clinics.

ICN and our partners continue to be dedicated to assist our customers in the current Coronavirus situation.  If customers need assistance please contact your account consultant.