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Prairie Lakes AEA has recently implemented our Managed Voice Service (MVS). The following case study provides details related to the challenge, installation, results, and benefits to implementing ICN’s MVS service.
Customer: Prairie Lakes AEA, Mike Schmidt
Location: Agency has 8 locations throughout North-Central Iowa
We were using aging on-premise phone systems that required each of our offices to act as its own entity. We wanted a solution that would allow all of our locations to appear as one entity to callers. We also wanted an easier way to manage incoming calls that was cloud based with cloud management. With the majority of our staff being mobile, we wanted to get away from desktop phones and deploy mostly virtual clients.
Prior to installation, we worked with the ICN and CenturyLink to develop plans for our new system and complete programming for each location. A few desk telephones were installed for conference rooms and also for staff who spend their day working in the office. We were able to deploy the MVS service to six of our facilities over the course of three days with the remaining installations happening shortly thereafter. We were immediately able to begin using our new MVS solution upon the completion of installation at each location.
The primary benefits for our agency have been the inter-office connectivity, unified communications and mobility. Callers now see our offices as one entity and receptionists can answer incoming calls regardless of location.