Customer Spotlight: Iowa Homeland Security & Emergency Management (HSEMD)

Customer Spotlight

The first 911 dispatch center is receiving cloud-based services using public safety grade redundancy offered by the ICN.

Iowa’s Jefferson County 911 Dispatch Center successfully connected to the Iowa Shared Services platform. The platform administered by Iowa HSEMD delivers cloud-based services such as computer aided dispatch, geographic information system (GIS), call processing and recording, and texts and videos to 911 services.Customer Spotlight: Jefferson County 911 Center HSEMD

ICN’s redundancy was enhanced when Colocation service was deployed in 2018.  Customers can reserve cabinet space for hardware at designated ICN facilities, which then they administer the cloud-based applications. ICN tested the connections to the Iowa Shared Services platform using its Carrier-Grade Lab. The lab is similar to a data center environment, and simulates a live production Network. All testing was successfully completed and the first center is live.  ICN anticipates 20 additional 911 centers to be turned up within the next couple months.


Senate File 500 charged HSEMD with identifying potential cost savings through two potential methods: merging the legacy wireline 911 network with the Next Generation Wireless 911 Network and sharing PSAP services. HSEMD’s 9-1-1 Consolidation Study can be found on the HSEMD’s website.