Voice Training and User Guides

Managed Voice Service (MVS)

Woman on phone by laptopWith Managed Voice Service, ICN’s education, public safety, and government users can purchase a managed services package that includes managed data networking; feature-rich, managed Voice over Internet Protocol (VoIP) phone service; and collaboration applications such as instant messaging and presence.

Portal Guide
Voice Mail Initialization User Guide
Polycom VVX Series Phone User Guide
Voice Mail Menu

Training Files:
VVX 410 Standard Phone PowerPoint (Click on Presentation Mode for Audio)
VVX 410 Standard Phone Video
VVX 500 Premium Phone PowerPoint (Click on Presentation Mode for Audio)
VVX 500 Premium Phone Video

Unify 35G Phone Training

Learning to use a feature-rich enterprise phone is a visual, interactive process that can be difficult to explain simply with words or diagrams. As such, a series of brief videos have been prepared to provide a thorough explanation of how to best take advantage of the features on the OpenScape phones.

Training for 35G Phone

OpenScape UC User Training

This course introduces you to the OpenScape Desktop and Web Clients.

Training for OpenScape Desktop and Web Clients

Optipoint Instruction Card

Optipoint Instruction Card - HiPath 4000

reservationless-plus card held up by phone cordReservationless-Plus Documents

Reservationless-Plus is a reliable solution that does not require reservations or operators. You have the ability to control your conference commands with a touch of a button from your telephone keypad. You receive customizable features. In addition, use InterCall Online to manage your account and conference calls online.

User Guide
Reservationless-Plus Telephone Keypad Commands

Click and Learn with PhoneGuide LIVE!

Stay up-to-date with the PhoneGuide LIVE online video tutorial for all your phone and voicemail needs! With PhoneGuide LIVE, learn or refresh phone feature knowledge, such as call forwarding, speed dialing or setting privacy preferences.

PhoneGuide LIVE logoPhoneGuide LIVE online tutorial

To get started, type in your five digit extension number (the last five numbers of your phone number without the dash).

Phone Guide Manuals

Want to train at your own pace? Access the PDF user guides by clicking on the corresponding photo below to download individual phone guides for specific models.

OSV 40 PhoneOSV 35 PhoneOptipoint 500 Phone
OSV 40OSV 35Optipoint 500
Optiset All ModelsROLM 120/240/400Optipoint 410
Optiset All ModelsROLM 120/240/400Optipoint 410
Phone Mail TreeXpression Mail GuidePhone Mail Tree
SIEMENS Phone Mail TreeXpressions Mail Guide*Xpressions Phone Mail Tree**

* Xpressions Mail Guide provides an in-depth look at your phone mail functions.

** Xpressions Phone Mail Tree provides easy reference tools for step-by-step phone mail directions.


Please contact ICN Customer Service at 515-725-4633Phone, 877-426-4692Phone (ICN IOWA) or e-mail ICN.CSS@iowa.gov.