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Frequently Asked Questions

The Iowa Communications Network (ICN) is an independent state government agency administering a closed statewide fiber optic network that links all 99 of Iowa's counties. Customers choose the ICN because they want our telecommunications service, not because they have to.

To learn more about the ICN, go to our About Page.

The ICN is authorized to provide services only to K-12 schools, higher education, hospitals and clinics, state and federal government, National Guard armories, public safety entities, and libraries.

We are not authorized to provide services to residential or private businesses.

The ICN offers many services for our customers.

  • Our Data services include Internet, ethernet, primary and secondary domain name service, and secure transport connections to a cloud/content provider.
  • For security, we offer managed firewall, DDoS mitigation, and security consultations.
  • Our Voice service offerings include managed voice offering, voice conferencing, and long distance.
  • Our Professional Service options include consultation, colocation, and structured cabling.

Our support team is available 24 hours a day, 7 days a week.

Call: Network Operations Center (NOC) via a toll-free number (800-572-3940) or 515-725-4400
Email: ICNServiceDesk@iowa.gov

Current customers can use our online Customer Portal

The ICN is an independent executive branch agency within the State of Iowa government. ICN is governed by a five-member commission named the Iowa Telecommunications and Technology Commission (ITTC).

The Governor appoints the ITTC Commissioners, and they serve six-year staggered terms. Appointed Commission members are subject to approval by the Iowa Senate.

Visit our Commission Page for more information.

The ICN became a state agency, and the ITTC was established in 1994 by the Legislature.

To see a full timeline of events from the early 1980s for the statewide fiber optic network.

For more information, go to our Timeline Page.

No. The ICN has not received a General Fund appropriation since 2004. 

The ICN reimbursed the State of Iowa for the Network's construction costs in full March 2005. We receive equipment appropriations from the Rebuild Iowa Infrastructure Fund. This funding is for equipment upgrades and disaster recovery for the Capitol Complex and other authorized user's sites. The ICN does not rely on General Fund allocations to fund its operations.

Unlike most state departments and agencies, the ICN operates with fee-based revenues rather than General Fund appropriations.

The Network consists of approximately 3,400 miles of owned fiber and leased connections, making up the balance of the network.

Part I: The initial buildout of the Network. This build-out provided the three Iowa Regents universities, 15 community colleges, Iowa Public Television, and the State Capitol Complex with fiber-optic connections. This part of the Network is owned by the State of Iowa.

Part II: The fiber build-out created a Network point of presence in the remaining 84 Iowa counties. These sections of the Network are also owned by the State of Iowa.

Part III: The connections to other authorized users throughout the State, such as libraries, area education agencies, etc.

The ICN legislative language was established in Iowa Code Chapter 8D. The ITTC, ICN's governing body, was created under Chapter 8D. Its purpose is to coordinate the communications services of the state of Iowa government in a unified effort to manage, develop, and ensure these services are compatible with the fiber-optic network.

Chapter 751 of the Iowa Administrative Code provides detailed clarification for Chapter 8D, which is the section of the Code of Iowa, that stipulates who can use the Network.

For more information, go to our Legislative Code and Admin Rules Page.

The ICN main office is in the Grimes State Office Building on the State of Iowa Capitol Complex in Des Moines.

Yes, with conditions. We offer internet and broadband services to authorized customers in Education, Healthcare, State and Federal Government, Public Safety, and other designated entities.

For more information on our customers, visit our Education, Government, Healthcare, and Public Safety pages.

The ICN cannot endorse the products or services used. We can confirm that the company is or was a vendor and discuss the "procurement process" that placed them as the winning bid; however, no opinions can be provided on how the performance of that product or service met our criteria unless there has been a specific incident that occurred, which would have required it to be documented.

The ICN serves nearly 12,000 telephone, fax, and modem numbers. The ICN is the corporate telecommunications provider for the state government enterprise and provides line-side telephone services on the Capitol Complex and other locations in the metro Des Moines Area.

Call: Network Operations Center (NOC) immediately via a toll-free number (800-572-3940) or 515-725-4400.

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