STRONG: Resilient, Valuable, Secure and Reliable
FLEXIBLE: Efficient, Dynamic and Customer Friendly
FAST: Transport, Services, Systems and Customer Experiences
2017-2018 MAJOR GOALS:
- GOAL 1: Move the ICN culture into an orchestrated and automated environment by repurposing our intellectual talents.
CARRIER SERVICES OPERATIONS:
- GOAL 2: DEVELOPMENT: To efficiently develop, design, install, and construct all network infrastructure and systems that enable revenue and network growth.
- GOAL 3: PRODUCTION: Protect the integrity of the network and services by providing cutting edge technology, automation, monitoring, and in-depth knowledge that stabilizes and secures the production environment.
SECURITY SERVICES OPERATIONS:
- GOAL 4: Identify security threats and risks to create a proactive, intel-driven carrier network environment.
- GOAL 5: Identify and evaluate opportunities to enhance capabilities and/or reduce costs for managed security services.
- GOAL 6: Support carrier and agency technology initiatives while implementing cloud application-based technologies.
FIELD SERVICES OPERATIONS:
- GOAL 7: Design and begin building JFHQ field services with innovative communications and data center technologies.
BUSINESS SERVICES OPERATIONS:
- GOAL 8: Enhance processes for service delivery and project closure to fast track revenue.
- GOAL 9: Utilize proven sales methodology to promote services and provide solutions for revenue growth.
FINANCIAL SERVICES OPERATIONS:
- GOAL 10: Implement a new financial system and integrate with ServiceNow.
- GOAL 11: Utilize systems to better implement the “matching principle” methodology of revenues and expenses.